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An overhead editorial composition of a paper workflow map, notebooks and a metal cash box.

Before implementation

Make the real workflow visible.

Discovery is not a waiting room for development. It is where the current records, handoffs, exceptions and decision owners become an explicit model that everyone can challenge.

  1. 1

    Defined after scoping

    Frame the real problem

    Map the work, the risks and the decision software must improve.

    Owner: Hazina and the operational owner

    Inputs

    • • Current workflow
    • • People and responsibilities
    • • Failure points

    Outputs

    • • Workflow map
    • • Risk register
    • • Success definition
    Decision gate

    Build, change the scope, or do not build

  2. 2

    Defined after scoping

    Model the system

    Define roles, states, domain boundaries and data responsibilities.

    Owner: Hazina with domain reviewers

    Inputs

    • • Approved workflow map
    • • Existing records
    • • Policy constraints

    Outputs

    • • Domain model
    • • Role map
    • • State and record definitions
    Decision gate

    Agree the system boundary

  3. 3

    Defined after scoping

    Prototype critical paths

    Make the highest-risk flows reviewable before production implementation.

    Owner: Hazina with representative users

    Inputs

    • • Domain model
    • • Priority journeys
    • • Acceptance risks

    Outputs

    • • Reviewable flows
    • • Interaction decisions
    • • Revised acceptance criteria
    Decision gate

    Approve the critical paths

  4. 4

    Defined after scoping

    Build in reviewed slices

    Deliver working increments against visible acceptance criteria.

    Owner: Hazina engineering and product

    Inputs

    • • Approved flows
    • • Prioritized backlog
    • • Technical boundaries

    Outputs

    • • Working slices
    • • Review notes
    • • Updated delivery backlog
    Decision gate

    Accept, revise, or hold each slice

  5. 5

    Defined after scoping

    Verify and secure

    Test function, access, performance, accessibility and failure paths.

    Owner: Hazina with accountable client reviewers

    Inputs

    • • Release candidate
    • • Permissions model
    • • Acceptance criteria

    Outputs

    • • Verification record
    • • Resolved release blockers
    • • Release decision
    Decision gate

    Ready to release or return to build

  6. 6

    Defined after scoping

    Launch and operate

    Release with ownership, support boundaries and a controlled improvement backlog.

    Owner: Hazina and the product owner

    Inputs

    • • Approved release
    • • Support expectations
    • • Change priorities

    Outputs

    • • Release plan
    • • Operating backlog
    • • Support boundary
    Decision gate

    Operate, measure and prioritize the next change

Next record

Start with the workflow, not a guessed deadline.

A useful first conversation identifies the current work, the accountable reviewers and the decision the system must improve.